Adding Insult to Injury

Who exactly is taking care of you or your loved one when you are admitted into the hospital? Obviously your first response to this question would be “the doctor”, “the nurse”, “physician’s assistant”, etc.  Each of these persons, as well as other professionals, is routinely involved during a patient’s stay at a medical facility.  But who is this person from Cardon Outreach or Continum who has been stopping by the hospital room every half hour?  What are all these documents they are trying to get you to sign?  Who do they work for…Is this person from Cardon Outreach even part of the hospital staff?  

If you or your loved one has been visited by a “Patient Advocate” from Cardon Outreach or Continuum, my two cents is that you kindly ask them to leave you alone and call someone for legal advice immediately.  It turns out that if you are being visited by one of the Cardon Outreach or Continuum ‘Patient Advocates’, you have unfortunately been in an automobile accident.  These companies and the individuals who represent them are trying to get information from you so they can make claims against your insurance coverage and/or against insurance coverage that would otherwise compensate you for future medical expenses, pain and suffering, lost future income, and other damages you may have incurred on account of the automobile accident.   Once you give your personal and insurance information to the representatives of Cardon and/or Continuum, it appears they and the hospital facility to which you are admitted will do everything they can to avoid submitting your hospital bills to your health insurance carrier.

Tourtlotte Law Firm has received several complaints from clients who have been approached and harassed by representatives from these firms.  It has been reported that ‘Advocates’ from Cardon and/or Continuum will camp outside the hospital patient’s room, waiting for an opportunity to introduce themselves as a ‘Patient Advocate’, there to “help” get the patient’s hospital bills paid. Other reports have stated that these firms encourage and/or advice hospital patients that they do not need to seek the advice of legal counsel. Indeed, it appears that some patients are being approached by these ‘Advocates’ while they are most vulnerable, often times under the influence of medications that have been prescribed in relation to severe injuries sustained in an automobile accident.

If you or a loved one are involved in an auto accident and are admitted to the hospital, rest assured that you will be receiving a visit from a representative of Cardon and/or Continuum.  When this happens, proceed with caution.  If you are asked to sign any documents, take time to read the document and decide whether or not the ‘Patient Advocate’ is acting in your best interest.  If there is any doubt in your mind, feel free to call me, Matt Tourtlotte, at the Tourtlotte Law Firm immediately, (406) 294-3400 or email Matt Tourtlotte at attorney@tourtlottefirm.com.

Waiting to talk to an attorney could cost you and your family tens, if not hundreds of thousands of dollars.  More importantly, providing information to and/or signing paperwork provided by the ‘Patient Advocates’ of Cardon and/or Continuum could result in your medical bills not being billed to your health insurance carrier and ultimately, to collection actions being taken against you.